Who we are
Israel Minibus provides private minibuses with a professional driver across Israel, for groups of up to 21 passengers, and arranges full-size buses for bigger groups. These terms apply to every booking made through our website, WhatsApp, phone or email.
You can reach us on WhatsApp or by phone at +972 54-903-7129, or by email at info@israelminibus.com.
Quotes and bookings
Every trip is priced individually. We send you a written quote with the trips, times, route, vehicle and total price. The price is for the whole vehicle, not per person.
A booking is confirmed when you accept the quote, either by signing it online on the quote page or by confirming it to us in writing on WhatsApp or email. Where the quote asks for a deposit, the booking is confirmed once the deposit is paid.
Quotes are valid for the period shown on them and depend on availability until you accept.
What the price includes
Anything not listed in the quote, such as extra stops, extra hours or a change of route on the day, is charged at the rates shown in your quote, or as we agree with you at the time.
- The vehicle and a licensed, professional driver
- Fuel, toll roads and parking during the trip
- VAT, where the quote says so
- Night, Shabbat and holiday surcharges, where they apply to the times you booked
- Waiting time and hours with the group that are listed in the quote
Payment
Payment is due before the ride starts. You can pay the driver when he arrives, while passengers are loading, or pay in advance (for example the day before) by card through our secure payment page, or by bank transfer when agreed.
Card payments are processed by our payment provider, Whop. We never see or store your full card number.
Prices are in Israeli shekels (₪). If you pay from a foreign card or account, your bank's exchange rate and fees apply.
Cancellation and refunds
You can cancel free of charge up to 72 hours before the first pickup time. If you paid a deposit, we refund it in full.
If you cancel less than 72 hours before the first pickup, the deposit is not refundable. Any amount you paid beyond the deposit for trips that did not take place is refunded.
For bookings with several trips or days, the 72 hours count from the first pickup of the booking. If you cancel only some of the trips, we will tell you the new total before anything changes.
Refunds go back to the card or account you paid from. Card refunds usually show within 5 to 10 business days, depending on your bank.
If we have to cancel a trip on our side and cannot offer a suitable replacement vehicle, you get a full refund of everything you paid for that trip.
Changes to your booking
Tell us as early as possible about changes to dates, times, pickup or drop-off addresses, flight numbers or the number of passengers. We will do our best to accommodate them. A change can affect the price, and we will confirm any new price with you before it applies.
Airport pickups and flight delays
For airport pickups, please give us your flight number. We follow the flight and plan the pickup around the actual landing time. Your driver will meet you in the arrivals hall with a sign.
If you are delayed after landing, for example by passport control or lost luggage, please message us so we can keep the driver informed.
No-shows
If no one from the group arrives at the pickup point and we cannot reach you by phone or WhatsApp, the driver will wait for a reasonable time and then leave. A no-show counts as a cancellation less than 72 hours before pickup.
On board
- The number of passengers may not exceed the number of seats. Every passenger, including children, needs their own seat and must wear a seatbelt, as Israeli law requires.
- Child and baby seats are available on request. Please tell us the children's ages when booking.
- Smoking, including e-cigarettes, is not allowed in the vehicle.
- Please tell us in advance about large or unusual luggage such as strollers, golf bags, ski equipment or wheelchairs, so we can make sure it fits.
- The driver may refuse to drive if the vehicle is overloaded or if passengers behave in a way that puts anyone's safety at risk.
- Damage to the vehicle beyond normal use, or cleaning needed because of it, may be charged at cost.
Lost property
Please check the vehicle before you leave. If you forget something, message us and we will try to help, but we cannot be responsible for items left in the vehicle.
Things outside our control
Traffic, road closures, weather, the security situation or instructions from the authorities can delay or prevent a trip. We will always look for an alternative and keep you informed. If a trip cannot take place for these reasons, we will agree a new time with you or refund what you paid for it.
Reviews
After your trip we may send you a personal link to review us. Reviews are shown on our website with the name you choose. Please keep them honest and respectful. We may hide reviews that are abusive or not about our service.
Law
These terms are governed by the laws of the State of Israel. If something goes wrong, please contact us first. We would much rather fix it with you directly.